May 23rd 2008
Managing Managers part 2
Set the Example
Your attitudes, priorities (or lack thereof), and business practices will have a way of trickling down. You shouldn’t be surprised to learn that the negative ones will trickle down in torrents, while the positive ones will try to defy gravity.
If. you feel that managers should not be clock watchers, then you can’t work nine to four-thirty with a two-hour lunch and every other Wednesday off. If you’re the first to arrive and the last to leave, it becomes embarrassing for a top manager to see your car in the lot when he comes and when he goes.
Do you want others to turn in reports on time? You’ll need to do likewise. Do you want your people to answer the phone professionally and cheerfully? Make certain you do. Is quality or service important? Can those in your organization tell that by seeing your reactions to quality or service issues? Ask yourself these questions on an ongoing basis. Continue Reading »
