Do Business Well

Do you plan to hire a sales force? Or use sales representatives? Or telemarketing? Or direct mail? Or retail outlets?

The answers may seem self-evident, based on your past experience or your knowledge of your industry. Celestial Seasonings sells its tea through supermarkets and other food retailers. Pizza Hut sells its pizza through freestanding fast-food restaurants. And People Express (now part of Continental Airlines) sells its tickets primarily via travel agencies, airport ticket counter locations, and over the phone.

Increasingly, though, creative entrepreneurs are looking for alternative sales approaches. Thus, a Boston-area maker of stereo products decided to avoid the traditional retail outlets and sell a new compact stereo system door to door with its own sales force. The firm avoided the crowded retail shelves and kept margins higher than discount-minded retailers will allow. A number of distributors of women’s clothing have been extremely successful selling via direct-mail catalogs rather than through traditional retail boutiques. And Home Shopping Network became very successful selling traditional department store goods through a nonstop television show. Continue Reading »

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Once you get yourself past some of the barriers that seem to be an inherent part of the writing process, you can confront some of the issues particular to the business plan. The overriding point, though, is to keep yourself focused as much as possible on business issues rather than on writing issues. My experience is that the better understanding you have of the business issues, the more easily the writing comes.

While there’s no one right way to write the business plan (or any other material), here are some approaches/techniques I have found to be useful:

1. Determine the priority of issues/success factors for each area of the business. In other words, for each section of the plan—the company, marketing, product/service, sales, and financial sections—list in order of importance the challenges facing your business. Also provide your approaches/solutions for handling the challenges.

For example, for the sales segment, suppose that key issues are whether you can justify an in-house sales force, how you will train it, and how much advertising you can accomplish within the $10,000 advertising budget you have available. List each of these issues and then explain the justifications or solutions for each. This is how your analysis might look: Continue Reading »

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