Do Business Well

Manufacturers, wholesalers, business-to-business service providers, and job shops can all benefit from the use of outside sales representatives. Some companies who deal with the public have the same opportunity, such as travel agents, mortgage lenders, and apartment owners.

What is an independent sales rep?

1. The term “independent representative” sounds exactly like what it is. This person works for himself. He or his company, generally referred to as a rep firm, will not be on your payroll, but will earn their money from three sources of services they may provide: Continue Reading »

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1. SERVICE IS ABOUT PEOPLE: HIRE THE ATTITUDE, PROVIDE THE SKILLS

If you want to offer your customers 5-Star service, look for the desire to please others in the people you hire. Here’s a fact: you cannot change people’s attitudes if they do not want to change. If you hire people who do not have a genuine love of others, you’ll never give it to them. And you will be stuck with non-performing employees who try to drag everyone else down with them. The wrong people won’t deliver the right service.

On the other hand, we believe in hiring potential champions and turning them into real ones. Once you’ve hired the “Right Stuff”, then train them well. Give them the skills both through formal and on-the- job training. Ensure they thoroughly understand your company’s mission and values. Continue Reading »

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