Do Business Well

First, their feedback was constant. They varied the frequency according to the preferences or the needs of the individual employee. But whether the meetings happened for twenty minutes every month or for an hour every quarter, these performance feedback meetings were, nonetheless, a constant part of their interaction with each employee throughoutthe year. How much of a time commitment did this represent? According to the managers in Gallup’s study, the total time spent discussing each employee’s style and performance was roughly four hours per employee per year. And as one front-line supervisor said, “If you can’t spend four hours a year with each of your people, then you’ve either got too many people, or you shouldn’t be a manager.” Continue Reading »

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How can the manager help? In the new career, the employee is the star. It is his responsibility to take control of his career. It is his responsibility to look in the mirror and make sound choices based upon what he discovers. But what role should the manager play? She is no longer the gatekeeper, picking and choosing from among the most attractive, the most skilled, the most experienced supplicants. What is her role? Continue Reading »

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It’s almost Meeting Failure-Proof

Keep in mind that most meetings aren’t very effective as they are now run. When you get a chance to facilitate or record, it will be because your group has agreed that it is worth trying something new. You are probably going to look good no matter what you do. The mere presence of a facilitator, recorder, and group memory will do wonders. Even if you think you have done a lousy job, your group may well be impressed just because it will all be so new. Explain that you are learning and will make mistakes. Ask people to help you stay in your role and remain neutral. You are there to help them. It’s their meeting and they share the responsibility for making it a success. Continue Reading »

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No matter how many books you read, how many training programs you attend, or how many meetings you run, you can always improve your facilitating and recording skills. Professionals in any field know this. Famous athletes or performers are constantly experimenting, trying new techniques, striving for perfection which they know, no matter how hard they work, no one can attain. Even if you’ve been fortunate enough to receive professional facilitation training, if you want to become a topnotch facilitator or recorder, you will have to continue learning by yourself. Continue Reading »

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Take theirbreath away! Amaze them! Delight them!Over and over again.

“A great lover is not someone who has a different partner every night. A great lover is someone who makes the same partner feel like a different partner every night”

Daphne du Maurier

Think back over the last three months and remember a time when a company really exceeded your service expectations. So what do you think? Is this a problem?

Not if you’re a true blue entrepreneur. It’s a massive opportunity! In fact, it’s probably the biggest reason why you’re going to succeed, right? You’re going to introduce a level of service unprecedented in your industry, right? You’re going to amaze, astound and delight your customers, right? We hope your answer is yes! yes! yes! Because great service alone may be enough to give you the competitive edge. All you have to do is to set yourself apart from the herd and lift your service standards well above the norm. Continue Reading »

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