Do Business Well

The problem does not have to be solved for the conflict to be resolved.

`Hogwash!’ you exclaim. ‘That doesn’t make sense!’ Let’s take a closer look.

Many people find it surprising that the path to harmony winds through a jungle where anger, resentment and similar ‘negative’ feelings flourish. You have noticed that this does not discourage the expression of these feelings — it permits their ventilation. This contradicts popular admonitions to ‘put on a happy face’ and ‘be logical’. Continue Reading »

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B.Value world-class performance in every role: At strong companies every role, performed at excellence, is respected. If you want to understand the culture of a company, look first to its heroes.

• Within as many roles as possible, set up different levels of achievement. Identify specific criteria for moving up from one level to the next. Reward progress with plaques, certificates, and diplomas. Take every level seriously.

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