March 27th 2008
Dealing with the Dissenter continue…
A Sniper Can Hurt Your Operation
Your office manager is really furious. He’s just found out that the bookkeeper has been making insulting remarks about him behind his back. “Ever since I became her supervisor, she’s resented me—probably because I don’t let her get away with sloppy work. But I really think this is outrageous. What are you going to do about it?”
Here is one of those situations you wish would go away by itself. Personality clashes do occur and sometimes straighten themselves out with time. But this one seems to call for your intervention.
Here are some steps you might take:
- Verify the incident. When a report reaches you third-hand, you need to confront the source: “It’s come to my attention that you’ve been making insulting remarks about your supervisor behind his back. Is this true?”
