January 17th 2010
A new development of recent years has been the close corporation. One of the main reasons this was passed by Parliament was to provide the most efficient legal structure for new and developing businesses, and to avoid the difficulties experienced by partnerships so far as liability is concerned. Continue Reading »
January 17th 2010
The simplest and easiest way for the very small business to operate is as a sole trader (if you are a one-person outfit), or, if you are going into business with a friend, as a partnership. The only difference between the two is that as a sole trader you conduct your business in your personal capacity and have sole responsibility, while partners in a business share equal responsibility. There are pros and cons to either of these operations, and you should be fully aware of them before you make a final decision on the legal structure of your business. Continue Reading »
January 17th 2010
There are many different types of insurance protecting various aspects of your business, some less obvious than others, but the following are some you should consider, depending on the specific circumstances of your own business: Continue Reading »
June 4th 2009
Developing a comprehensive business plan is by no means an easy task and may demand a lot of time and patience. It requires a conscious effort, a lot of homework and a well-designed layout. Continue Reading »
May 8th 2009
I met her on a plane, my seatmate for a few hours on a flight out West. We’d been chatting for a while when she found out I was writing about emotions at work. Then her story spilled out: “We do safety testing for the chemical industry, assessing their materials and how they handle them for risks like combustibility. We verify that their procedures for handling these substances meet federal safety standards. But my boss doesn’t care if the report is accurate; he just wants it done on time. His motto is, Get the job done quick as you can and get the money. Continue Reading »
May 7th 2009
How much of an investment will be required for the franchise? Is the ‘franchise fee’ merely a down payment? Are there hidden costs in the form of payments for equipment, leases, buildings, supplies, advertising, corporate overheads, royalties, renewal fees, or insurance? Continue Reading »
November 2nd 2008
With all of this talk about the importance of implementing a personal development program, you might say, how is this possible? How do these people have time or resources for reading books and listening to CDs? How am I going to afford a three-day intensive workshop, or scarier yet, long-term one-on-one coaching? And if this kind of training has such an impact, not only on the individual but also on the companies they represent, why don’t employers make this training easier to pursue? Continue Reading »
August 4th 2008
No manager can make an employee productive. Managers are catalysts. They can speed up the reaction between the talent of the employee and the needs of the customer/company. They can help the employee find his path of least resistance toward his goals. They can help the employee plan his career. But they cannot do any of these without a major effort from the employee. In the world according to great managers, the employee is the star. The manager is the agent. And, as in the world of performing arts, the agent expects a great deal from his stars. Continue Reading »
August 1st 2008
Here’s what to keep in mind when preparing the visual part of your presentation:
July 26th 2008
Make people smarter! The abilities of real people delivering service to the e-customer services person will need to increase so they can add value to what the system already provides. If service representatives are left innumerate and illiterate, unable to organize, disaffected and reluctant, they will probably not add anything positive to the service experience. The bar is raised for those able to justify their involvement in the process. It has already started to happen.
Is there a future where we will go to one man to buy everything? A man who is wired into the complete network and is fantastically adept at manipulating the available tools to get us what we need. He may be able to serve and support thousands of e-customers because each needs personal involvement so seldom. Continue Reading »
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